AoB the OnLine HomeBrew SuperStore Unbeatable Value and a Fast Efficient Service Secure SSL Credit Card Payment system
Last despatch date for CHRISTMAS: 19/12/2013
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About Us Established in 1982 we have many years of experience in all forms of the Art of Brewing from fruit wines to fully mashed beer worts and as such we cater for everyone right across the range from beginners to the very experienced. If you have any queries please us. We are based in the UK at Foxton near Cambridge, tel: 01737 352 700.
Making A Purchase Making a purchase could not be easier. Just browse our catalogue, and click on any items that you wish to buy, this will put them into the shopping cart. To remove items or change quantities click the "Cart" button. After you have finished your selection, click the "Checkout" button and you will be asked for a few details that we need to be able to satisfy the order. Please note that we reserve the right to decline orders where the total value of goods is less than £10. Orders cannot be amended after they have been placed, please therefore ensure that address details and products ordered are correct when placing your order.
If you cannot find a particular product that you wish to buy please us for details of availability and price.
Payment can be by credit or debit card with complete security online. The cards we accept are MasterCard, Visa, Maestro and Delta.
Shipping And Handling FREE DELIVERY for UK mainland orders over £49. Only £4.95 for UK mainland orders of £19 to £49. For goods valued at less than £19 we charge a higher rate of £6.49 for handling and shipping, this reflects the cost of processing small value orders. The shipping charge, if any, will be clearly shown in the final total, at the Checkout, before you enter your payment details. If your order cannot be packed in one box, due to weight (30kg max. inc. packaging) or size we reserve the right to charge further shipping; we will contact you with this charge before proceeding. If you request goods to be left without signature it will be at your risk. If our carriers return your package to us having been unable to deliver it to the address given in your order we will refund the cost of the goods less the cost of the return carriage. For CHANNEL ISLANDS, EIRE and EUROPEAN destinations: Minimum goods order value is £30. We deliver only to those countries listed during the checkout and when you select your country the appropriate shipping charge will be shown. Please note that we are unable to despatch glassware outside the UK. Due to changes made by BFPO we are no longer able to ship to BFPO addresses.
Delivery Schedule Last despatch date for Christmas: 19/12/2013. NOTE: There will be no despatch between 24/12/2013 and 26/12/2013 inclusive or between 31/12/2013 and 01/01/2014. We aim to have your order ready for despatch within one working day of receipt of order and payment subject to stock availability. We will email to advise you when we despatch your order; where we include a tracking link it is your responsibility to track the progress of your parcel. In the event of non-delivery you must notify us by email within 7 days. If your order is returned to us undelivered due to an incorrect or incomplete address being given when the order was placed or due to no one being at the delivery address to receive the goods we reserve the right to make a charge for the extra costs incurred. If you cancel the order under these circumstances we will refund the cost of goods less the cost of the return delivery. PLEASE NOTE: Delivery time refers to working days from the date of our despatch. Working days for our carriers are Monday to Friday and exclude Bank and Public holidays. Delivery to most parts of England and Wales will be next working day. Delivery might take longer to some parts of Scotland and non-mainland destinations. Please note that we cannot guarantee delivery timescale and our carriers are unable to deliver at a specific time of day. The European service generally takes between 2 and 6 days.
Back Orders We do not back order. If an item is not in stock we will attempt to contact you for your instructions. If we are unable to contact you we will remove the item from your order rather than delay despatch.
Right of Cancellation Please note that you have a statutory right to cancel this contract within 7 days of delivery by written notice to Art of Brewing via . Goods must be returned at your expense and appropriately packaged.
Product Images Where these images are available they are for illustration only and do not necessarily represent the actual article for sale.
Product Storage After delivery and prior to use all products with a Best Before date must be stored in cool, dry conditions and away from direct sunlight.
Tax Charges All prices shown are inclusive of the appropriate rate of VAT. Our VAT Number is 367 4152 43. Please note that we are unable to remove the VAT from any orders destined for the Channel Islands.
Card Security The card details you submit are totally secure. All card numbers are encrypted in the software when the order is placed using SSL encryption.
Complaints Procedure All complaints are dealt with equally and fairly. We aim to respond to all complaints within one working day and to resolve all complaints within five working days. Any customer details passed to us are kept confidential and you will be kept informed of the complaint process. Any claim for non-delivery or damaged goods must be made within 7 days of our despatch. Additionally any claim for damaged goods must be accompanied by emailed photographs of the damage.
Reaching Us Customer support and service is available via or by telephone 01737 352 700. Calls are charged at standard rates. Alternatively write to us at Art of Brewing, Unit 5, 1 Station Road, Foxton, Cambridge CB22 6SA. Please note that we are mail order only and not open to visitors or personal callers. We are a business partnership and the partners are N & S Bethray.
Statutory Rights Please note that none of our terms and conditions affect your Statutory Rights as a consumer.E & O E