AoB the OnLine HomeBrew SuperStore Unbeatable Value and a Fast Efficient Service Secure SSL Credit Card Payment system
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About Us Established in 1982 we have many years of experience in all forms of the Art of Brewing from fruit wines to fully mashed beer worts and as such we cater for everyone right across the range from beginners to the very experienced. If you have any queries please us. We are based in the UK at D8 Barwell Business Park, Leatherhead Road, Chessington, Surrey KT9 2NY, tel: 020 8397 2111. If you wish to collect your order from us please advise when placing your order so that we do not ship or charge you for shipping. Orders can be placed online or by telephone. Our business hours are 9:30 to 5:30 Monday to Saturday. CLICK FOR LOCATION MAP
Making A Purchase Making a purchase could not be easier. Just browse our catalogue, and click on any items that you wish to buy, this will put them into the shopping cart. To remove items or change quantities click the "Cart" button in the frame on the left. After you have finished your selection, click the "Checkout" button and you will be asked for a few details that we need to be able to satisfy the order. Please note that we reserve the right to decline orders where the total value of goods is less than £10.
If you cannot find a particular product that you wish to buy please us for details of availability and price.
Payment can be by credit or debit card with complete security online or by sending a cheque through the post, please write your cheque card details on the back of the cheque including the guaranteed amount. Alternatively you can telephone us with your credit card details if you prefer. The cards we accept are MasterCard, Visa, Maestro, Solo and Delta.
Shipping And Handling FREE DELIVERY for UK mainland orders over £49. Only £4.95 for UK mainland orders of £19 to £49. For goods valued at less than £19 we charge a higher rate of £6.49 for handling and shipping, this reflects the cost of processing to profit ratio. For the aforementioned rates the delivery service is 48 Hour. Express 24 Hour delivery is available at an extra charge. The options are clearly shown during the Checkout procedure. The shipping charge, if any, will be clearly shown in the final total, at the Checkout, before you enter your payment details. If your order cannot be packed in one box, due to weight (30kg max. inc. packaging) or size, or if your location warrants it, we reserve the right to charge further shipping, we will contact you with this charge before proceeding. For CHANNEL ISLANDS, EIRE and EUROPEAN destinations: Minimum goods order value £30. We deliver only to those countries listed during the checkout and when you select your country the appropriate shipping charge will be shown. Please note that we are unable to despatch glassware outside the UK. Due to changes made by BFPO we are no longer able to ship to BFPO addresses.
Delivery Schedule We will normally have your order ready for despatch within one working day of receipt of order and payment. We will contact you if this is not possible. PLEASE NOTE: Delivery time refers to working days from the date of our despatch. Working days for our carriers are Monday to Friday and exclude Bank and Public holidays. Delivery might take longer to the Scottish Highlands and Islands and to Northern Ireland. Please note that we cannot guarantee delivery timescale and our carriers are unable to deliver at a specific time of day. The European service generally takes 2 to 3 days.
Back Orders We do not back order. If an item is not in stock we will attempt to contact you for your instructions. If we are unable to contact you we will remove the item from your order rather than delay despatch.
Right of Cancellation Please note that you have a statutory right to cancel this contract within 7 days of delivery by written notice to Art of Brewing, D8 Barwell Business Park, Leatherhead Road, Chessington, Surrey KT9 2NY. Goods must be returned at your expense and appropriately packaged.
Product Images Where these images are available they are for illustration only and do not necessarily represent the actual article for sale.
Tax Charges All prices shown are inclusive of the appropriate rate of VAT. Our VAT Number is 367 4152 43.
Card Security The card details you submit are totally secure. All card numbers are encrypted in the software when the order is placed using SSL encryption.
Complaints Procedure All complaints are dealt with equally and fairly. We aim to respond to all complaints within one working day and to resolve all complaints within five working days. Any customer details passed to us are kept confidential and you will be kept informed of the complaint process. Any claim for non-delivery or damaged goods must be made within 14 days of our despatch.
Reaching Us Customer support and service is available between 09:30 and 17:30 (UK time) Monday to Saturday. Telephone 020 8397 2111. Calls are charged at standard rates. Alternatively us or write to us at Art of Brewing, D8 Barwell Business Park, Leatherhead Road, Chessington, Surrey KT9 2NY. We are a business partnership and the partners are N & S Bethray.
Privacy Policy We are committed to protecting your privacy. The only personal information that we collect is the information that you give at the time of ordering. We do not disclose buyers information to third parties. Cookies are only used on this shopping site to keep track of the contents of your shopping cart once you have selected an item. If you have any questions or comments about privacy please Sue. Except for emails relating to an order in progress we will not email you without having obtained your prior consent.
Statutory Rights Please note that none of our terms and conditions affect your Statutory Rights as a consumer.E & O E
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